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Tireman Customer Bill of Rights

Tireman Auto Service Centers' highest priority is serving our customers. We are 100% committed to you, our valued customer, and strive to make every part of your experience with us as hassle-free and pleasant as possible. That's why we created this Customer Bill of Rights. These Rights are our pledge that your business with us is subject to the highest level of service from our employees.

 INTEGRITY
As a customer you are entitled to open and honest communication. You are also entitled to an accurate description of the condition of your vehicle for immediate and future service needs.

RELIABILITY
As a customer you are entitled to having your vehicle services performed dependably and accurately. You should expect and receive nothing less than us doing what we say we are going to do when we say we are going to do it.

RESPONSIVENESS
As a customer you are entitled to having your needs met with speed and purpose. This includes accessibility to our employees, to information, and to others within our company who can help you when you need it.

PROFESSIONALISM
As a customer you are entitled to be served by knowledgeable, courteous, and trustworthy employees.

TANGIBLES
As a customer you are entitled to a clean, safe, comfortable, and professional environment.

RESPECT
As a customer you are entitled to be treated with respect.

JUSTICE
As a customer you are entitled to be treated fairly. Delivering justice means the level of service that you receive is as high as that received by any other customer. It also means that in the unlikely event of a problem, the matter is addressed and resolved to your satisfaction.

FULL DISCLOSURE
As a customer you are entitled to receive a detailed report of the work performed on your vehicle and full disclosure of our labor rates, applicable warranties and payment policies.

CONSISTENCY
As a customer you are entitled to receive the same high level of service each and every time you do business with our organization.

If you're 100% satisfied with your experience at Tireman Auto Service Centers, please tell your friends and family. If you're less than 100% satisfied, please tell us. Your complete satisfaction is our highest priority.

For constructive criticism and/or complaints that are not managed to your complete satisfaction by our store management, please visit the "Contact Us" section of our website, call our customer service manager at (419) 304-3764, or contact Tireman Auto Service Centers President, Randy Jones, directly.

"Every Tireman team member is committed to providing you an experience that lives up to the tenets above. If we fall short of this promise, I want to know about it. The only complaints that bother me are the ones I don't hear about."

Sincerely,

Randy Jones President & CEO Tireman Auto Service Centers
419-724-8510

 
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